Interview with Hanan Abdeldaim, Cultural Mediator at the GRT Clinical Center
What is the role of the mediator within the GRT Clinical Center? The role of the mediator at the GRT Clinical Center is to act as a bridge between the patient and the specialist, helping to overcome linguistic and cultural barriers. In this way, communication becomes clearer and more effective, allowing the patient to receive the most appropriate care.
Why is mediation so important in a clinical context? Mediation is fundamental in the clinical field because it helps the patient feel more at ease and understood. It allows them to express everything they feel in their own language and to communicate their needs more clearly. Furthermore, it promotes respect for the patient’s culture, contributing to a more effective treatment path.
What are the most frequent difficulties you encounter in your work? One of the main difficulties is managing cultural differences. Even within the Arab world, every country has different traditions and customs: Egypt, Morocco, Tunisia, Sudan, and others all present distinct cultures. It is important to respect every person in their cultural uniqueness. Additionally, communication can be complex because every individual has a different background and reacts personally to situations of stress or anxiety. Managing these differences represents a constant challenge in daily work.
Is there an experience that particularly moved you? An experience that struck me deeply involved a 19-year-old girl. We went to the hospital together; she had undergone surgery for a tumor, and the first test had come back positive (clear). We were both very happy, convinced that it was all over. However, when we went to collect the second result, it revealed the presence of the tumor in another part of the body. It was very difficult for me to translate that news. She understood immediately and began to cry, asking to be left alone. It was a very delicate moment, both in terms of supporting her and simply being near her. That same day, it was explained to her that she had to start a rather heavy course of therapy immediately. Despite everything, she accepted it and began the journey. It was an intense experience, especially given her young age.
How do you build a relationship of trust with people going through delicate situations? Trust is built first and foremost through active listening. It is important to let the person know that every word matters and that they are truly being heard. You must demonstrate empathy and respect, while also guaranteeing maximum confidentiality and professionalism. The person must feel free to speak, knowing that everything they share remains protected by professional secrecy.
